Monday, 4 January 2021 | David
Please read this it goes to show that online purchases and customer service can be human interaction do work in harmony.
Let me set the seen. Itís a few days before Christmas 2020, everybody is getting a little fed up. So I decided to purchase my fiancť (of 25 years, we donít believe in rushing things) a teddy to replace one she had as a young girl. So I place my order via the modern technology (I'm in my 60ís, Cathy is a lot younger than me by 18 days) sorry, I digress.
To cut a long story short, I was becoming concerned that the order status was not showing despatched, so I made an enquiry as to the likely delivery date. I received a very quick response saying at the time of ordering the product was out of stock and this was shown on the website (which was true).
You've read this far so you may as well get tho the end. So I responded as follows:
Thanks for the quick reply, it's obviously a man thing we see something and that looks nice we will have that. To check availability would never enter our minds. Do you have anything similar at the same price in stock which will arrive before Christmas? This is from the idiot with a debit card and an iPad.
Assistance greatly appreciated. HELP!!!!
Within 10 minutes I got a telephone call from a gentleman who said it was quicker to call than email to resolve my problem. Within 2 minutes another teddy was found that fitted the bill and it arrived in double quick time.
Because of this excellent service I did order an additional item. Thank you Michelle and to the very nice gentleman who phoned me, sorry I didnít catch your name.